Frequently Asked Questions
Everything you need to know about Fort Dessau Townhome Condos
About the Townhomes HOA board
Who is on the Townhomes HOA board? Are they being paid out of our dues?

The board consists of three members, who are serving in unpaid volunteer positions. They are:

  • Coleen O'Connell, President (elected Feb. 2022, term ends Aug. 2024)
  • Amber Heckler, Vice President (elected March 2022, term ends Aug. 2023)
  • Jean Langendorf, Treasurer (re-elected Aug. 2022, term ends Sept. 2025)
How do we get in contact with our HOA board members?

The board can be reached by the following email addresses:

  • Coleen O'Connell - COFDTHCO@gmail.com
  • Amber Heckler - AH.FDTHCO@gmail.com
  • Jean Langendorf - JL.FDTHCO@gmail.com
How many HOAs are there?

There are three HOAs that cover the Fort Dessau area with three separate boards.

  • The Townhomes/Condos - Our area with the duplexes
  • The Villas - The single-family homes on the other side of Sumatra Lane
  • The Estates - Covers all residents of Fort Dessau; also called the "Master Association"

The Townhomes and Villas HOA dues are paid to the Master Association from the monthly amount collected.

Note: The Townhomes/Condos and Villas HOA boards have no control over the Master Association management and are unable to implement any improvements in the community center or pool areas.

If the Townhomes HOA has no control over the Master Association management, can't we split from them and become an independent HOA?

The Townhomes and Villas were created as subsidiaries of the overall "Estates". A vote of the residents of the Estates would be required, and any vote to make changes in the Condo Declaration requires 67% of the homeowners to approve. Additionally, for such a significant change, 51% of the mortgage lenders (banks) would have to agree.

About RealManage
Who do I email to voice my concerns about my yard/home exterior/etc.?

The RealManage contact email is FDTHCO@CiraMail.com.

As of January 13, 2023, our new Community Association Manager is Nolan Poppen.

Where do I go to find information about the community or to get information about my home?

Head to the CiraNet Resident/Owner Portal, an online tool developed by RealManage. Please set up your account if you have not already.

Note: In CiraNet, there is a "Resident Directory" that you can opt-in to so we can better keep up with the residents of the community. You can find it in "My Account" under "Directory Sharing".

I've contacted our Community Association Manager but haven't received a response. What do I do now?

You can email any of the board members with your concerns if you cannot reach Nolan. The board will be sure to communicate your concerns and pass along the information.

Architectural Control Committee
I would like to add an improvement/modification to the exterior of my home (such as a deck). Who do we contact about this? Do we need approval from the board?

All modifications to the exterior of the home are subject to approval by the Architectural Control Committee (ACC). The ACC is made up of volunteer residents of any part of the Fort Dessau community who review all applications for architectural modifications.

The Architectural Requirements define an architectural modification as "any exterior home or landscape improvements". To submit for approval, you can log in to the CiraNet Resident/Owner Portal and fill out an architectural approval request form.

Note: The HOA boards have no input to the ACC and volunteers from our area would be a welcome addition to the committee.

Can we install solar panels?

Yes. Texas Property Code Section 202.010 forbids HOAs from restricting solar energy device installation. However, state law (HB 362) dictates homeowners still need to follow the normal procedure for seeking improvements, which include application for approval from the Architectural Control Committee (ACC)

To obtain approval of a "Solar Energy Device", homeowners must provide the ACC with the following information:

  • "(i) the proposed installation location of the Solar Energy Device; and (ii) a description of the Solar Energy Device, including the dimensions, manufacturer, and photograph or other accurate depiction (the "Solar Application). A Solar Application may only be submitted by an Owner unless the Owner's tenant provides written confirmation at the time of submission that the Owner consents to the Solar Application.
HOA Assessment (dues)
What does the money from our assessment dues go to?
Category
Description
Amount
General Landscape Maintenance
  • Monthly lawn maintenance and irrigation
  • Perennials color/seasonal flower color change in the fall
  • Landscape maintenance and irrigation along Sumatra Lane (cost shared with The Villas)
  • Pest control and extermination
$86
Other Operating Expenses
  • Dues to the Estates Master Association (community center and pool)
  • RealManage property management services
$62
Reserve Replacement Fund
  • Fund for future roof replacement (not caused by an "event" covered by insurance), exterior painting, fence replacement, large unit exterior repairs, major repairs to common areas
  • Any items not covered by insurance
$56
Insurance
  • General, property, and liability insurance policies for the exteriors of all units, roofs and common areas
  • Common areas include all medians and open areas
  • Policies include backyards, fences, mailboxes, electrical, sprinklers - should there be a disaster of any sort
$38
Other
  • General management expenses - legal and professional fees, annual audit, taxes, collections, etc.
$32
Utilities
  • Water, electricity, and drainage costs for the community, including water for all sprinklers
  • Expenses for water, drainage, and electricity that is along Sumatra Lane (cost shared with The Villas)
$21
Total
$295
Landscaping & Lawn Maintenance
Who is our pest control/extermination vendor? How often are treatments completed?

North Shore Pest Control. If you have any questions or issues, please contact our Community Association Manager from RealManage: FDTHCO@CiraMail.com

Exterior treatment of units is performed on the first Wednesday of every other month. These treatments are not harmful to pets.

Who is our landscaping vendor?

Priority Landscapes. If you have any questions or issues, please contact our Community Association Manager from RealManage: FDTHCO@CiraMail.com

How often is pre- and post-emergent being applied?

Twice per year - once in the spring and once in the fall.

How do I get notified about weed or pest control treatments?

Homeowners who have set up their CiraNet Resident/Owner Portal accounts receive notices for major lawn treatments that occur twice a year. Notices are not sent out for bimonthly pest control treatments since the notice is provided in CiraNet.

If my yard is dead, why do the landscapers keep mowing it?

In the Development Area Declaration of Condominium Regime for Fort Dessau Townhome Condominiums (AKA the current Condo Declaration), D.R. Horton codified the Townhomes are required to have weekly lawn maintenance from April to October.

My lawn/tree is dead. Why isn't it being watered or replaced?

The City of Austin has declared a Stage 1 Drought, so we are only allowed to run the sprinklers once a week (on Tuesdays), for about five minutes. Additionally, Priority Landscapes cannot install new trees in this heat. They will die.

If you have a dead tree and have not yet requested a replacement, please contact RealManage. If you have a replacement tree approved, it will be replaced in April 2023. This gives the tree enough time to thrive rather than dying in the winter if there is another freeze.

If your sprinklers are not working in your backyard, please notify RealManage - there is no way for anyone to know they aren't working unless you report it!

  • Sprinklers run one time every week.
General Maintenance
Who takes care of the fences?

This is the HOA's responsibility. Please contact RealManage for repair requests at FDTHCO@CiraMail.com

Who is responsible for cleaning the gutters?

This is the HOA's responsibility. Please contact RealManage for repair requests at FDTHCO@CiraMail.com

The last gutter cleaning took place in November 2022.

How often are Pet Stations maintained?

Pet Stations are serviced twice a week. Please contact RealManage to report issues at FDTHCO@CiraMail.com.

Who maintains the medians on Dessau Road and Sumatra Lane?

The Townhomes HOA is not responsible for the medians on the Dessau Road outside of Sumatra Lane. Residents can call 311 to report issues to Travis County.

The Townhomes and Villas HOAs are jointly responsible for the medians on Sumatra Lane.

Community Center/Pool
Why has the community center been closed for so long?

The community center closed in October 2020 - the roof is leaking and the building has been infested with black mold. Electrical work has been completed, now the Estates can work on fixing the climate control (AC/heat), then move on to mold abatement.

Work has been slow because the community center has a historic site designation; vendors have been hesitant to work on it.

When does the pool officially open?

The pool is open 6:00am to 8:00pm daily from April 15th through October 1st.

What is the current maintenance schedule for the pool?

From what we have been told, the current schedule for pool cleaning and maintenance is twice a week from April 1st to October 1st. After October 1st it will be maintained once a week until March 31st.

The Master Association has a pest control service that covers the pool every other month.

Note: For any issues that need immediate attention, please email FORDESSA@CiraMail.com

Towing
My car got towed. Who do I call to retrieve it?

A&A Wrecker - (512) 670-7578. This information is posted on signs in the neighborhood and in the RealManage Resident/Owner Portal.

Please do not park in the fire lanes. The Townhomes HOA is not responsible for your car in the event it gets towed, and in the interest of transparency, we do not receive any money from the fees you pay to retrieve it.

A car is illegally parked in our neighborhood. Can I call to have it towed?

Any resident can call A&A Wrecker to have a car towed if it is illegally parked.

If there is a special circumstance where a homeowner needs a car towed, please contact RealManage (FDTHCO@CiraMail.com) or Amber Heckler.

Other FAQs
Can we have garage sales?

Yes, but you do need approval from the Townhomes board first.

Can safety cameras be installed in the neighborhood?

The Townhomes and Villas boards couldn't come to an agreement to install safety cameras in the neighborhood. The Condo Declaration says both boards need to be in agreement due to the shared responsibility of Sumatra Lane and entrance to the community.

Are there any rules against dog breeds in the neighborhood?

No, the Condo Declaration only states that no animals "not considered to be a domestic household pet within the ordinary meaning and interpretation of such words may be kept, maintained or cared for anywhere on the Property (as used in this paragraph, the term "domestic household pet" shall not mean or include non-traditional pets such as pot-bellied pigs, miniature horses, snakes, monkeys, or other exotic animals)."

Animals not allowed also include pigs, hogs, swine, poultry, fowl, wild animals, horses, cattle, sheep, or goats.

"If the Rules fail to establish animal occupancy quotas, an Owner or Resident shall be allowed no more than three (3) household pets plus no more than two birds in any Unit. Permission to maintain other types or additional numbers of household pets must be obtained in writing from the Board."

Can I lease my unit as a short term rental?

Per the Condo Declaration, "short term leasing", or Airbnb operations are not allowed.

"11.1 Lease Conditions. The leasing of Units is subject to the following conditions:

  • (i) no Unit may be rented for transient or hotel purposes or for a period less than six (6) months;
  • (ii) not less than an entire Unit may be leased;
  • (iii) all leases must be in writing and must be made subject to the Documents and the Master Plan Documents;
  • (iv) an Owner is responsible for providing the Owner's tenant with copies of the Documents and the Master Plan Documents and notifying the tenant of changes thereto; and
  • (v) each tenant is subject to and must comply with all provisions of the Documents, the Master Plan Documents, and Applicable Law.
  • The Board may adopt additional Rules which further limit the leasing of Units, and shall have the express power and authority to adopt a leasing permit system which limits the number of Units which may be leased at any one time, provided, that the leasing rules and leasing permit system is not otherwise prohibited by the requirements and/or guidelines promulgated by an Underwriting Lender."
Archived FAQs

For transparency, any outdated FAQs will be listed below as the FAQ is updated over time.

Why has the pool had so many issues recently?

With the previous Master Association board only having two members, neither could come to an agreement on how to resolve pool issues. A new board was elected on August 31.

The Townhomes board has no control over the Master Association and we are unable to impilement any improvements in the community center or pool areas. We hope to see improvements with the newly elected Estates board.

The pool needs to be resurfaced. We do not know when this will take place.